Last month we covered why implementing a live chat function on your website can be a beneficial tool to help communicate with customers and bring your customer service to the next level. As promised, this month explores the tawkto platform…

Are you tawking to your customers? When it comes to customer communication, the question is, are you responding on all possible levels? Perhaps you are, and that’s great, but perhaps there’s room to take your customer service to the next…

If you’re a bed and mattress retailer, or have beds as part of your furnishing store, then National Bed Month is the ideal opportunity to put sleep under the spotlight. You may already have a strategy in place that tackles…

With 2023 firmly underway and a number of trade shows already under your belts for product inspiration for your businesses, now is the right time to reassess, amend or start from scratch on your plans for the year ahead and…

Happy New Year! It’s officially show season! January not only kick starts another year, but for the furnishing industry it also opens the door to a fresh abundance of ideas, products and strategies. And that’s where this month’s blog with…

Creating connections is a great way to boost business and can be a win-win scenario for both partners involved. It is quite common to see other brands in partnership with other stores, especially in the bigger chains. Some concessions of…

If you’re an independent furniture retailer nestled in a town centre, on a high street or somewhere similar, how easy is it for your customers to park? With recent British Retail Consortium footfall data suggesting shoppers entering the high street…